Support

We always try to create the perfect Coastiality experience for you, both in the park on the rollercoaster and in the Coastiality app. In a few cases, however, problems can occur. Here we’ve put together a few suggestions for solutions to help you with the functionality of the Coastiality app. If you cannot find a solution, you can use the support form at the end of the page for your individual request. We’ll then try to help you.

The download or stream doesn’t work

  • Is your device connected to the Internet and is the speed fast enough for a stream?
  • Is your device memory full? Please ensure that you have at least 1 GB of free memory on your device.
  • Do you have several other apps open in the background? Then close these before you start the Coastiality app.
  • You can also try emptying the cache. Re-starting your device can help here.
  • With some devices, you have to allow the Coastiality app to load files in the device memory. So please check your settings for this.

 

The replay of your adventures stutters badly or does not start

  • Also check here if you have enough device memory.
  • Watching your adventures in the stream: first try to download the adventures and then try again.
  • Watching 360° videos is an elaborate process. This is why, owing to their performance, older devices sometimes have problems with replay. Please check the test experiences that you can also find here on the page.

 

You cannot make any purchases

  • To buy tickets or adventures in the Coastiality app, you always need an Internet connection.
  • Depending on your operating system, the in-app purchases will take place via the respective app store (iOS: Apple App Store; Android: Google PlayStore; Oculus: Oculus Store; VIVE: Steam Store). You need a valid account for the respective store of your operating system.
  • For your store account, all details such as payment information must be provided there and you must be able to make purchases.

List of tested devices

  • Blackberry Priv
  • Google Nexus 10 Tablet
  • HTC One E8
  • HTC One M8
  • HTC One M9
  • Huawei G6
  • Huawei Google Nexus 6P 6.0
  • Huawei Honor 4C Play
  • Huawei Honor 4X Play
  • Huawei Honor 5X
  • Huawei Honor 6+
  • Huawei Honor 7
  • Huawei Honor 7 PLK-L01
  • Huawei P8
  • Huawei P8 Lite
  • iPad 3
  • iPad Pro
  • iPhone 5
  • iPhone 6
  • LG 4
  • LG G Flex 2
  • LG G3
  • LG G5 LG-h850
  • LG Google Nexus 4 E960 4.4.2
  • LG Google Nexus 5 D821 4.4
  • LG Optimus L90
  • LG Volt
  • Motorola G2 XT1068
  • Motorola Moto X Ghost XT1056
  • Motorola X (XT1021)
  • Samsung Galaxy A3
  • Samsung Galaxy A5
  • Samsung Galaxy Note 3
  • Samsung Galaxy Note 4
  • Samsung Galaxy Note 5
  • Samsung Galaxy S3 i9300 4.4.4
  • Samsung Galaxy S4
  • Samsung Galaxy S4 Altius SGH-I337
  • Samsung Galaxy S5
  • Samsung Galaxy S5 SM-G900F (Europe)
  • Samsung Galaxy S6
  • Samsung Galaxy S6 Edge
  • Samsung Galaxy S7
  • Samsung Galaxy S7 Edge SM-G935F
  • Samsung S4 Mini
  • Samsung S5
  • Samsung S5 Mini
  • Sony Xperia Z1 Compact (D5503)
  • Sony Xperia Z2
  • Sony Xperia Z3
  • Sony Xperia Z3
  • Sony Xperia Z3+ E6553
  • Sony Xperia Z5

 

Support request

If nothing helps, you are welcome to send us a message:

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