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Coastiality Cardboard Viewer


For Smartphones with a screen inch of 3,5 to 6!
Download the free Coastiality App from Apple App Store or Google Play Store (compatible with Android 4.4 or higher and iPhone 5 or higher) and experience the COASTIALITY VR feeling from the comfort of your livin room.
 
 

Coastiality VR Glasses



For Smartphones with a screen inch of 3,5 to 6!
Download the free Coastiality App from Apple App Store or Google Play Store (compatible with Android 4.4 or higher and iPhone 5 or higher) and experience the COASTIALITY VR feeling from the comfort of your livin room.



 
 

We always try to create the perfect Coastiality experience for you, both in the park on the rollercoaster and in the Coastiality app. In a few cases, however, problems can occur. Here we’ve put together a few suggestions for solutions to help you with the functionality of the Coastiality app. If you cannot find a solution, you can use the support form at the end of the page for your individual request. We’ll then try to help you.

The download or stream doesn’t work

  • Is your device connected to the Internet and is the speed fast enough for a stream?
  • Is your device memory full? Please ensure that you have at least 1 GB of free memory on your device.
  • Do you have several other apps open in the background? Then close these before you start the Coastiality app.
  • You can also try emptying the cache. Re-starting your device can help here.
  • With some devices, you have to allow the Coastiality app to load files in the device memory. So please check your settings for this.

 

The replay of your adventures stutters badly or does not start

  • Also check here if you have enough device memory.
  • Watching your adventures in the stream: first try to download the adventures and then try again.
  • Watching 360° videos is an elaborate process. This is why, owing to their performance, older devices sometimes have problems with replay. Please check the test experiences that you can also find here on the page.

 

You cannot make any purchases

  • To buy tickets or adventures in the Coastiality app, you always need an Internet connection.
  • Depending on your operating system, the in-app purchases will take place via the respective app store (iOS: Apple App Store; Android: Google PlayStore; Oculus: Oculus Store; VIVE: Steam Store). You need a valid account for the respective store of your operating system.
  • For your store account, all details such as payment information must be provided there and you must be able to make purchases.

List of tested devices

  • Blackberry Priv
  • Google Nexus 10 Tablet
  • HTC One E8
  • HTC One M8
  • HTC One M9
  • Huawei G6
  • Huawei Google Nexus 6P 6.0
  • Huawei Honor 4C Play
  • Huawei Honor 4X Play
  • Huawei Honor 5X
  • Huawei Honor 6+
  • Huawei Honor 7
  • Huawei Honor 7 PLK-L01
  • Huawei P8
  • Huawei P8 Lite
  • iPad 3
  • iPad Pro
  • iPhone 5
  • iPhone 6
  • LG 4
  • LG G Flex 2
  • LG G3
  • LG G5 LG-h850
  • LG Google Nexus 4 E960 4.4.2
  • LG Google Nexus 5 D821 4.4
  • LG Optimus L90
  • LG Volt
  • Motorola G2 XT1068
  • Motorola Moto X Ghost XT1056
  • Motorola X (XT1021)
  • Samsung Galaxy A3
  • Samsung Galaxy A5
  • Samsung Galaxy Note 3
  • Samsung Galaxy Note 4
  • Samsung Galaxy Note 5
  • Samsung Galaxy S3 i9300 4.4.4
  • Samsung Galaxy S4
  • Samsung Galaxy S4 Altius SGH-I337
  • Samsung Galaxy S5
  • Samsung Galaxy S5 SM-G900F (Europe)
  • Samsung Galaxy S6
  • Samsung Galaxy S6 Edge
  • Samsung Galaxy S7
  • Samsung Galaxy S7 Edge SM-G935F
  • Samsung S4 Mini
  • Samsung S5
  • Samsung S5 Mini
  • Sony Xperia Z1 Compact (D5503)
  • Sony Xperia Z2
  • Sony Xperia Z3
  • Sony Xperia Z3
  • Sony Xperia Z3+ E6553
  • Sony Xperia Z5

1. Scope of validity

1.1 The following terms of use together with the data protection declaration shall apply as the General Terms and Conditions of Business (GTC) for the purchase and usage of apps and further in-app purchases from Mack Media GmbH & Co. KG, Europa-Park Straße 2 77977 Rust, Germany (“Mack Media”) and in addition to the terms of use of iTunes Sarl app store, which can be viewed at apple.com/legal/internet-services/itunes/de/terms.html, the terms of use of Google Play Store, which can be viewed at play.google.com/intl/de_de/about/play-terms.html, and the terms for Oculus Store, which can be found at https://www.oculus.com/legal/terms-of-service/.

1.2 With future effect, Mack Media shall be authorised to amend these terms of use insofar as this may be necessary. Mack Media shall notify the user of these changes in a suitable manner. If the user does not raise an objection to these changes in writing or via email sent to (This email address is being protected from spambots. You need JavaScript enabled to view it.) within 14 days of the changes being communicated, the latter shall be deemed to be accepted. Mack Media shall inform the user of the latter's right to objection and the legal consequences of the failure to observe the objection time limit when notifying him/her of the changes. Mack Media shall be entitled to discontinue the contractual relationship in the event of objection.

1.3 Any general terms and conditions of business that are in derogation of or in contravention to these General Terms and Conditions of Business, or any supplementary general terms and conditions of business, shall not become part of the contract unless Mack Media expressly agrees to their application in writing.

2. Terms of use

2.1 Mack Media provides applications (“apps”) for web-enabled mobile devices such as smartphones, tablet PCs (hereinafter referred to as “End Devices”), both free of charge and subject to a fee. The apps contain information and services relating to the Mack Media adventure park and games for entertainment. 

2.2 Mack Media shall grant the user the non-exclusive, non-transferrable right to installation, storage and usage of apps on the user’s End Device. The service content of the programme does not include usage of the Internet, which is necessary for this functionality. The user shall be personally responsible for Internet access, technical requirements and configuration and the performance of his/her End Device in order to use the app and for keeping the necessary software up-to-date at his/her own expense. Mack Media shall not assume any warranty for the continuous availability of the app. Furthermore, Mack Media reserves the right to change the apps or the services provided by said apps at any time and without prior notice, temporarily or permanently terminate them or make them available subject to a fee. 

Mack Media shall be the sole holder of the copyright for the proprietary content of the respective app and the contents of in-app purchases. Any reproduction of such graphics, sounds or text in other electronic or printed publications is not permitted without express consent from Mack Media.

 

2.3 Mack Media may provide updates to the apps in the future, but is not obliged to do so. 

2.4 The user accepts that when using the app, advertising banners, advertising videos and/or other advertising formats may be displayed.

2.5 In order to comply with the terms of use, the user may not: 

- use the app in a manner which contravenes applicable law or for purposes that do not conform to applicable law; 

- copy the app for purposes other than to run it on his/her End Device, unless this is required for the user’s backup copy. The backup is to be stored in a secure location inaccessible to third parties;

- lease or sell the app to third parties, to issue sublicences to the app or to make the functions or services of the app accessible to third parties in any other way; 

- subject the app to reverse engineering, circumvent, switch off or otherwise impair functionality which prevents or inhibits unauthorised usage or reproduction of app content ; 

- attempt to test the app for potential weaknesses and thereby infringe, impair or circumvent security or authentication measures that aim to protect the app.

3. Chargeable offers

3.1 Mack Media reserves the right to offer apps subject to a fee in the future. Within some apps, other services such as goods, items or virtual currency can be purchased (“in-app purchases”). The terms of use listed under 2. shall apply accordingly to these services. 

3.2 Mack Media may amend prices and fees for offers of apps and in-app purchases at any time with effect for contracts concluded in the future. 

3.3 The user is not permitted to conduct business with apps or in-app purchases. 

4. Registration

4.1 Mack Media in-apps may require an account to be registered. The user is to enter his/her basic details in accordance with 4.1 of the data protection declaration (http://www.mackmedia.de/footer-navigation/datenschutz/) in order to register. The user shall have no right to an account being set up. 

4.2 Mack Media may lock or delete registered users' accounts on the basis of improper or immoral behaviour, violation of the terms of use or in the event of other violations.

5. Warranty claims and waiver of liability

5.1 Mack Media shall be liable for damages in the event of violation of material contractual duties (i.e. duties, the violation of which may jeopardise the fulfilment of the contractual purpose or the fulfilment of which is a prerequisite for enabling the due and proper implementation of the contract in the first place and on which the user can reasonably expect to be able to rely (“cardinal duties”)). Insofar as the infringement of cardinal duties is only caused by slight negligence and has not resulted in injury to life, limb or health, compensation for damages shall be limited in its amount to the foreseeable damage typically expected to occur.

5.2 Mack Media shall also be liable (a) in cases of wilful intent and gross negligence, (b) for injury to life, limb or health, (c) in accordance with the provisions of the Product Liability Act (Produkthaftungsgesetz), and (d) in all other cases of statutory liability, in accordance with the statutory provisions respectively.

5.3 As for the rest, any claims for damages against Mack Media - irrespective of their legal basis, in particular as a result of a breach of contractual obligations on the part of Mack Media, its legal representatives, employees or vicarious agents, arising from Section 311a of the German Civil Code (BGB), or liability in tort, shall be excluded.

5.4 Insofar as liability on the part of Mack Media is excluded or restricted in accordance with the foregoing provisions, this shall also apply to the personal liability of its legal representative, employees and vicarious agents.

5.6 Links 

Insofar as Mack Media refers to third-party websites (“links”), either directly or indirectly, it shall only be liable if it has precise knowledge of the contents and provided it is technically possible and reasonable to prevent use in the case of illegal content.

Mack Media hereby expressly declares that the linked sites did not contain any unlawful material at the time the links were created. Mack Media has no influence whatsoever over the current and future design of the linked sites. Mack Media hereby expressly disassociates itself from any and all content-related changes made after the creation of the links to the linked websites.

Mack Media shall not be responsible for the content, availability, correctness and accuracy of the linked sites, their offers, links or advertisements. Mack Media shall not be liable for illegal, erroneous or incomplete content and, in particular, for damages incurred as a result of the use or non-use of information provided on said websites.

5.7 The purchase of a ticket allowing entry to an attraction in Europa-Park via the app represents a separate contractual relationship, to which these GTC should be applied mutatis mutandis. Should performance on the part of Mack Media be inadequate or impossible to fulfil, the customer may withdraw from the contract and assert claims for any possible damages. If the service is not provided in accordance with the contractual provisions, an appropriate period should be allocated to Mack Media for subsequent improvement. If you have any concerns, just send an email to This email address is being protected from spambots. You need JavaScript enabled to view it..

5.8 Copyright law 

Mack Media endeavours to observe applicable copyright law in all publications. Should a copyright infringement occur nonetheless, Mack Media shall remove the relevant object from its publication upon notification or credit it with the relevant copyright notice.

All trademarks mentioned and, where applicable, protected by third parties within this Internet service shall be subject to the regulations of the respective trademark laws and the tenure of the registered owner, subject to no restrictions.  It should not be assumed that because a brand name is mentioned, it is not protected by third-party rights.

6. Revocation policy

6.1 Right of revocation

If he/she is a consumer within the meaning of Section 13 of the German Civil Code, the user has the right to withdraw from this contract within fourteen days without giving reasons.

In case of digital content which is not provided via a physical data carrier, the right of revocation may be exercised within fourteen days of the contract being concluded; in case of contracts concerning the delivery of goods, fourteen days from the day on which the user or a third party named by him/her who is not a carrier received the last item.

In order to exercise the right of revocation, the user shall inform Mack Media GmbH & Co. KG, Europa-Park-Str. 2, 77977 Rust, Germany, This email address is being protected from spambots. You need JavaScript enabled to view it., +49 (0) 7822 / 7718000, (or by fax) of his/her decision to cancel the contract by means of a clear statement (e.g. a letter sent by post or email). The user may use the attached sample revocation form for this purpose, however, this is not compulsory.

In order to comply with the revocation period, it is sufficient that the user sends the notification of his/her desire to exercise the right of revocation prior to the expiry of the revocation period.

6.2 Consequences of revocation

In the event of a user withdrawing from this contract, Mack Media shall reimburse him/her for any payments which Mack Media has received from the user, including delivery costs (with the exception of additional cost resulting from the user selecting a form of delivery other than the reasonably priced standard delivery offered by Mack Media) without delay and no later than fourteen days from the day on which notification of the user’s cancellation of this contract was received by Mack Media. Mack Media shall refund the user by means of the same form of payment used by the user for the original transaction, unless express agreements to the contrary were made with the user; under no circumstances shall the user be charged for this reimbursement.

Mack Media may deny reimbursement for purchase contracts until it receives the goods back or until the user furnishes proof that he/she has sent the goods back, whichever is earlier.

The user is to send back or hand over the goods to Mack Media without delay, but no later than within fourteen days of informing Mack Media of the cancellation of the contract. The time limit shall be deemed to have been observed if the user sends off the goods prior to the expiry of the fourteen-day period.

The user shall bear the direct costs of returning the goods. The user shall only be liable for any diminished value of the goods if the latter results from the handling other than what is necessary to ascertain the nature, properties and functioning of the goods.

Sample revocation form

(If the user would like to cancel the contract, he/she is asked to fill out this form and send it back).

• To Mack Media GmbH & Co. KG, Europa-Park-Str. 2, 77977 Rust, Germany This email address is being protected from spambots. You need JavaScript enabled to view it., +49 (0) 7822 / 7718000

• I/we hereby cancel (*) the contract I/we (*) concluded on the purchase of the following goods (*)/the performance of the following services (*),

• ordered on (*)/received on (*),

• Name of the consumer(s),

• Address of the consumer(s),

• Signature of the consumer(s) (only when sent in writing on paper),

• Date

*Cross out anything that does not apply.

The right of revocation shall lapse in case of a contract on the delivery of digital content that is not located on a physical data carrier (e.g. vouchers), and if Mack Media has commenced the performance of the contract (e.g. the implementation of voucher order), after the user has expressly agreed to Mack Media commencing  the implementation of the contract prior to the expiry of the revocation period and has confirmed that he/she is aware that in doing so, he/she loses his/her right of revocation.

Mack Media shall request the user’s consent before carrying out the order. The user’s order may not be processed prior to the expiry of the revocation period without his/her consent.

End of the revocation policy

7. Data protection 

By using the app, the user agrees to our data protection provisions and consents to the specific data processing detailed in the data protection provisions. 

The data protection declaration shall apply to the collection, processing and usage of personal data (http://www.mackmedia.de/footer-navigation/datenschutz/). 

8. Final provisions

8.1 Should a provision of these General Terms and Conditions of Business be or become invalid or impracticable, this shall not affect the validity and practicability of the remaining provisions.

8.2 These General Terms and Conditions of Business are governed by the law of the Federal Republic of Germany to the exclusion of the provisions of international private law and the UN Convention on the International Sale of Goods (CISG).

Last updated on 16/02/2017.

 

General information on data processing

Definitions

‘personal data’ means any information relating to an identified or identifiable natural person (hereinafter referred to as ‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier (e.g. cookie) or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

‘Processing’ is any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means. The definition is far-reaching and encompasses almost all data handling.

‘Pseudonymisation’ refers to the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data is not attributed to an identified or identifiable natural person.

‘Profiling’ is any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.

‘Controller’ means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.

‘Processor’ means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.

Scope of the processing of personal data

As a general rule, we only process the personal data of our users to the extent necessary to provide a fully functioning website and to deliver our content and services.

Legal basis for the processing of personal data

The respective legal basis for the respective processing is presented and explained in the following. The legal basis is typically founded

  • on a (purchase) contract or within the framework of contract initiation (e.g. when purchasing goods, the Europa-Park Clubcard or vouchers)
  • on our company’s legitimate interest, for instance, when collecting traffic data when you use our online shop
  • on your consent/permission (e.g. for newsletter distribution)

Data erasure and retention period

In general, your personal data which we have stored shall be deleted as soon as it is no longer required for the intended purpose and the erasure does not conflict with any statutory retention requirements. Insofar as the data is not erased because it is required for other and legally admissible purposes, its processing shall be restricted. This means that the data will be blocked and not used for any other purposes. This applies, for instance, to data which must be kept for commercial or tax reasons.

According to legal requirements in Germany, books, records, management reports, accounting receipts, trading books, documents relevant for taxation, etc. shall be retained for a period of 10 years in accordance with Sections 147 (1) Tax Code (AO), 257 (1) (1) and (4), Para. 4 German Commercial Code (HGB) and in the case of commercial letters for a period of six years in accordance with Section 257 (1) (2) and (3), Para. 4 HGB. This includes, for example, documents and data required for processing your purchase of goods or the Europa-Park Clubcard in the online shop.

Security

Our websites are encrypted with SSL or TLS protocols for reasons of security as well as to protect the transmission of personal data and other confidential content (e.g. orders or enquiries sent to us). An encrypted connection can be recognised by the string ‘https: //’ and the padlock symbol in your browser line.

Providing the website and creating log files

Description and scope of data processing

Each time our website is accessed, our system automatically collects data and information from the computer system of the requesting computer. This data is also referred to as ‘traffic data’.

The following data is collected:

  • Information about browser type and version used
  • The user’s operating system
  • The user’s Internet provider
  • Date and time of access
  • Websites from which the user’s system accesses our website
  • Websites accessed by the user’s system from our website

It is necessary for the system to store the IP address temporarily so that the website can be displayed on the user’s computer. To this end, the user’s IP address is stored for the duration of the session. Traffic data is collected in order to make technical improvements to our offer.

This data is also stored in our system’s log files. The user’s IP addresses or other data that enables said data to be linked to a specific user is not included here. This data is not stored together with other personal data of the user.

Legal basis for data processing

Art. 6 (1) f) GDPR provides the legal basis for the temporary storage of data. Our legitimate interest is to deliver our web content to you.

Retention period

We automatically delete your traffic data once your visit to our website is terminated.

Objection and deletion options

The collection of data to enable provision of the website and the storage of data in log files is essential for the website to function properly. You have the option to object to this in accordance with Art. 21 GDPR, insofar that you assert the special circumstances that prevent the processing of your personal data. The use of personal data is restricted to the necessary minimum, just as the period of retention is limited to your website visit.

Use of cookies

Description, purpose and scope of data processing

Our website uses cookies. Cookies are text files that are stored on the Internet browser used on the user’s computer system.

The primary purpose of a cookie is to store data on a user (or the device on which the cookie is stored) during or after their visit to a website. We use cookies to make our website more user-friendly. The purpose of using technically essential cookies is to make it easier for users to navigate websites. Analysis cookies are used for the purpose of improving the quality of our website and its content. The analysis cookies show us how the website is used, enabling us to continue to optimise our offers.

Cookies can be used for various tasks:

Temporary cookies: Temporary cookies (also referred to as ‘session cookies’ or ‘transient cookies’) are deleted when the user leaves the website and closes their browser. A cookie of this type might be used, for instance, to store the content of a shopping cart in an online shop or the user’s login status, their language settings, etc.

Permanent cookies: ‘Permanent’ or ‘persistent’ cookies remain stored on the device even after the user has closed their browser. To give an example, this makes it possible for the user’s login status to be stored even if there are a number of days between the user’s visits to this site. Such cookies can also be used to store data on user interests for the purposes of reach analysis and marketing activities.

‘Third-party cookies’ are cookies from providers other than the controller who operates the website.

Technical methods are used to pseudonymise the user data collected. As a result, the data can no longer be linked to the user accessing the website. The data is not stored together with other personal data of the users.

Upon accessing our website, a cookie consent (info banner featuring a consent function) informs users about the use of the cookies employed by us. The cookie consent allows you to confirm the use of the legally permitted cookies (transient and permanent cookies that are necessary for ensuring website functionality) and/or to apply individual settings or consent to the use of advertising or third-party cookies (e.g. permanent marketing cookies and third-party providers such as Google). Part of our website, especially subpages of europapark.de, are connected with an overarching cookie consent. This is the case when no new banner is shown after you opened a new page.

Upon switching to other websites, you may have to decide once again in a cookie consent if cookies can be used. The settings are also saved as cookies. Cookies will only be used once you have made your decision in the cookie consent. The cookie consent can be accessed at all times in the ‘Cookie settings’ section in the footer in order to change your settings and revoke your consent to the use of functional cookies, analysis cookies and cookies for marketing purposes. Further explanations about cookies can be found in the cookie settings under the cookie list and in our privacy policy.

We have commissioned OneTrust, a service of OneTrust Technology Limited, 82 St John St, Farringdon, London EC1M 4JN, United Kingdom (UK), and the Google Tag Manager, a service of Google Ireland Limited, Google Building Gordon House, Barrow St, Dublin 4, Ireland, to manage cookies.

Legal basis for data processing

Art. 6 (1) f) GDPR provides the legal basis for processing personal data using temporary or partially permanent cookies that are strictly necessary. Our legitimate interest lies in being able to provide you with a fully functioning website and an appropriate level of operating convenience.

Art. 6 (1) a) GDPR provides the legal basis for processing personal data using cookies that are not strictly necessary.

You will be asked to give your consent the first time you access the website. You may manage your consent status in the ‘Cookie settings’ section located in the website’s footer.

Retention period, right of revocation and right to object

Cookies are stored on the user’s computer and transmitted by it to our website. As a user, you therefore have full control over the use of cookies. You can disable or restrict the transmission of cookies by adjusting the settings in your Internet browser accordingly. Cookies that have already been stored can be deleted at any time. This can be done automatically. If cookies are disabled for our website, not all functions of the website may be available to you to their full extent.

You may change your settings for cookies used on our website in the ‘Cookies settings’ section.

Newsletter

Description and scope of data processing

You have the option of subscribing to a free Europa-Park newsletter on our website. When registering for the newsletter, the details stated on the input screen are transmitted to us. This data usually includes your email address as well as your first name and surname. Your language, interests, etc. may also be gathered.

The following data is also collected upon registration:

  • IP address of the requesting computer
  • Date and time of registration
  • Language setting

During the registration process, we obtain your consent for processing of the data and we advise you of our Privacy Policy. Further information is available under the option personalisation.

Where you state your email address when purchasing goods or services on our website, this address may be used by us for sending newsletters if separate reference to this is made. In such cases, we shall only use the newsletter to advertise our own goods and services that are similar to those purchased.

No data processed for the purpose of sending newsletters shall be passed on to third parties. The data is used solely for tailoring the newsletter to you and sending it to you.

Emarsys eMarketing System AG, Hansischer-Straße 10, 80339 München and Widas ID GmbH Maybachstraße 2 71299 Wimsheim, Germany, have been commissioned as the processor in charge of distributing, personalising and analysing Europa-Park newsletters.

Further information on newsletter personalisation is provided in the following.

Legal basis for data processing

Art. 6 (1) a) GDPR provides the legal basis for processing the data following the user’s registration for the newsletter, where consent has been given by the user to do so.

Section 7 (3) UWG [German Law Against Unfair Competition] provides the legal basis for sending the newsletter as a result of purchasing goods or services.

Purpose of data processing

The user’s email address is stored for the purpose of sending the newsletter.

The purpose of collecting other personal data during the registration process is to prevent misuse of the services or the email address used and to tailor offers to you.

Retention period

The data is erased as soon as it is no longer required to achieve the purpose for which it was collected. In connection with distributing the newsletter, the user’s email address is therefore retained until the newsletter subscription is terminated; in the case of revocation, the data shall be erased after a short processing period, insofar that there is no further purpose for it to be retained.

Other personal data collected during the registration process is usually deleted after a period of seven days.

Cancellation option

The user may cancel their subscription to the newsletter at any time. Each newsletter contains a corresponding link for this purpose.

You may cancel your newsletter subscription by posting your cancellation notification to Europa-Park GmbH & Co Mack KG, Europa-Park-Str. 2, 77977 Rust, Germany or emailing This email address is being protected from spambots. You need JavaScript enabled to view it..

This link also provides an option for you to withdraw your consent to the storage of the personal data collected during the registration process after a short processing period.

Personalisation

Description and scope of data processing

We use the data that has been gathered in the scope of you using Europa-Park’s offers (among others website, apps, newsletter) to send you a personalised newsletter (if you have subscribed to it) as well as other personalised advertising campaigns and for consultancy services, maintenance of further customer relations, market research and analysis. Europa-Park offers include Europa-Park, Rulantica water world, Europa-Park Hotels, Camp Resort, Europa-Park Camping, Europa-Park Events, YULLBE and the online shop, ticket shop, hotel booking engine, etc.

When provided in addition to your email address, the following data is usually processed in this regard:

Salutation, gender, first and surname, date of birth, postcode, country of residence, language. Clubcard membership status, Clubcard number, email history, interests regarding newsletter topics and purchases, hotel reservations and stays, including room category and number, as well as the category of overnight guests, ticket purchases and stays, other orders, additional purchases and reservations, voucher redemption, event participation, usage behaviour during a stay, consent status for cookies, user ID, language, device information. Opening and interaction rate for emails.

If the controller of Europa-Park GmbH & Co. Mack KG did not directly collect these data, other companies with a direct relation to Europa-Park shall transmit the data:

  • Europa-Park GmbH & Co - Shopping KG regarding registration and purchases in the online shop
  • Rulantica - GmbH & Co Mack KG regarding a visit to Rulantica
  • Europa-Park GmbH & Co - Hotelbetriebe KG regarding hotel stays
  • Mack NeXT GmbH & Co KG in regards to special offers such as YULLBE.

Snowflake Inc., Munich, Mies-van-der-Rohe-Straße 8, 80807 Munich, Germany, Emarsys eMarketing System AG, Hansischer-Straße 10, 80339 Munich, Germany and the service provider Cidaas, of Widas ID GmbH Maybachstraße 2 71299 Wimsheim, Germany, shall act as the processor for analysing the data.

Legal basis and purpose of data processing

The legal basis for data processing is our legitimate interest (Art. 6 (1) f) GDPR) in getting to know our customers better and being able to address them in a personalised manner. This is necessary for promoting sales and supporting customers.

Retention period

The data is erased as soon as it is no longer required to achieve the purpose for which it was collected. This shall occur, among other things, if we have not been able to detect you acting on any Europa-Park offer for a long time, and there is no further purpose for storing your information.

If you object to the processing of data, the data shall be erased after a short processing time, unless the data must be saved for another purpose.

Objection and deletion options

You the option of objecting to the processing of data. To do this, please contact This email address is being protected from spambots. You need JavaScript enabled to view it..

You can configure cookies in the cookie settings to prevent marketing campaigns from being personalised.

Registration of an account

Description and scope of data processing

We offer users the option to register and create an account on our website by providing their personal data. This account can then also sometimes be used for our various online offers (MackOne account). The data is entered on the input screen, transmitted to us and stored by us. The data is not passed on to third parties. The following data is regularly collected during the registration process:

  • Address details
  • Email address
  • Date of birth
  • Your personal password

At the time of registration, the following data is also saved:

  • The user’s IP address
  • Date and time of registrationg

If your email address has not yet been registered in our system, we shall send you a validation email upon registration.

Widas ID GmbH Maybachstraße 2, 71299 Wimsheim, Germany, with their service Cidaas shall act as the processor for analysing the data.

Legal basis for data processing

Art. 6 (1) b) GDPR provides the legal basis for processing data where registration is required in order to fulfil a contract to which the user is party, or to implement measures prior to entering into a contract.

Purpose of data processing

The user is required to register in order to fulfil a contract with the user or to implement measures prior to entering into a contract. For example, for

  • ordering goods and services
  • Reservations of all types
  • Request for information
  • Credit balance retrieval
  • Contact request

Retention period

The data is erased as soon as it is no longer required to achieve the purpose for which it was collected.

For data collected during the registration process, this is the case where registration on our website is cancelled or altered.

For data collected during the registration process for the purpose of fulfilling a contract or for implementing measures prior to entering into a contract, this is the case where the data is no longer required to execute the contract. It may be necessary to store the personal data of the contract partner even after the contract has been concluded in order to meet contractual or statutory obligations.

  • Continuing obligations
  • Warranty periods
  • Retention periods for tax purposes

Objection and deletion options

As a user, you have the right to cancel registration at any time. You can change the data stored under your name at any time.

The data can be deleted at any time by logging in to the user profile or by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it..

If the data is necessary for the purpose of fulfilling a contract or for implementing measures prior to entering into a contract, premature deletion of the data is only possible where there are no contractual or statutory obligations to retain such data.

Contact form and email contact

Description and scope of data processing

Contact forms, which can be used to contact us electronically, are readily available on our website. If the user makes use of this option, the data entered on the input screen will be transmitted to us and stored by us. This data includes:

  • First name and surname
  • Address details
  • Email address
  • Content of the message
  • Where provided, telephone number

At the time the message is sent, the following data is also temporarily stored:

  • The user’s IP address
  • Date and time of registration

Before the contact form is transmitted, we obtain your consent for the processing of the data and refer you to this Privacy Policy.

Alternatively, you may contact us using the email address provided. In such cases, the user’s personal data transmitted in the email is stored.

The data is not passed on to third parties in this connection. The data is used solely for processing the conversation.

Legal basis for data processing

Art. 6 (1) a) GDPR provides the legal basis for processing data, where consent has been given by the user to do so.

Art. 6 (1) f) GDPR provides the legal basis for processing the personal data that is transmitted in an email or using the contact form. Art. 6 (1) b) GDPR provides the legal basis for processing data where the purpose of the email contact is to conclude a contract.

Purpose of data processing

We process the personal data entered on the input screen solely for the purpose of processing the request. If contact is made by email, this also constitutes the legitimate interest required for processing of the data.

The purpose of the other personal data processed during the transmission of the contact form is to prevent misuse of the contact form and to ensure the safety of our information technology systems.

Retention period

The data is erased as soon as it is no longer required to achieve the purpose for which it was collected. For the personal data entered on the input screen of the contact form and the personal data sent by email, this is the case when the conversation with the user has ended. The conversation is deemed to have ended when the circumstances suggest that the issue has been conclusively resolved.

Additional personal data collected during the transmission of the contact form is usually deleted after a period of seven days.

Objection and deletion options

The user has the right at any time to withdraw their consent to processing of the personal data. If the user contacts us by email, they may object to the storage of their personal data at any time. In such cases, the conversation cannot be continued.

The data can be deleted at any time by logging in to the user profile or by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it..

In this case, all personal data stored when contacting us is deleted.

Cookies for analysis and marketing purposes

You may change your settings for cookies used on our website in the ‘Cookie settings’ section located in the website’s footer. You can manage your consent status for individual cookies and entire categories there. Unless otherwise stated, the legal basis for processing is your consent in accordance with Article 6 (1) a) GDPR. Further details on the services integrated on our website are provided in the following.

Web analysis by Matomo (formerly PIWIK)

We use the open-source software tool Matomo (formerly PIWIK) on our website to analyse the surfing habits of our users. The software places a cookie on the user’s computer (see above for a description of cookies). If individual pages of our website are accessed, we store the following data:

  • Two bytes of the IP address of the user’s requesting system
  • The accessed website
  • The website from which the user was referred to the accessed website (referrer)
  • The sub-pages called up from the accessed website
  • The amount of time spent browsing the website
  • The frequency of visits to the website

The software runs exclusively on our website’s servers. The users’ personal data is stored there only. The data is not passed on to third parties.

The software is configured in such a way that it prevents the full IP addresses from being stored; 2 bytes of the IP address are blanked out (e.g. 192.168.xxx.xxx). This means that the truncated IP address can no longer be linked to the requesting computer.

You can find more information on the privacy settings of the Matomo software at the following link: https://matomo.org/docs/privacy/.

Web analysis by Amazon Pixel

This website uses the web analysis services Amazon Conversion Pixel and Amazon Remarketing Pixel developed by Amazon.com, Inc., 410 Terry Ave. North Seattle, WA, USA.

When you visit this website, Amazon receives the information that you have accessed our website. For this purpose, Amazon downloads a so-called web beacon (invisible graphics), thereby setting a cookie on your computer. The data specified under the ‘Data processing on this website’ section of this Policy is then transmitted to Amazon. The IP address communicated by your browser in this respect is not combined with other Amazon data.

Amazon uses the cookie placed on your computer to recognise you on other websites, in apps and within Amazon services, and to provide you with personalised advertising, where appropriate.

You can prevent cookies from being stored on your computer by adjusting your browser settings accordingly. We must point out, however, that in this case not all functions of this website, such as the shopping cart, may be available to you to their full extent. You can also prevent the collection of data generated by the cookie and related to your use of the website for Amazon, as well as the processing of this data by Amazon, by clicking on this link and selecting the setting ‘Do not personalise ads from Amazon for this Internet browser’: https://www.amazon.de/adprefs. Alternatively, you can select the appropriate settings at: http://www.youronlinechoices.com.

An opt-out cookie is then activated in your browser, which prevents your data from being collected by Amazon Pixel when you visit our website in future. This applies until such time as you delete the opt-out cookie.

You can find further information from Amazon on the collection of data at: http://www.amazon.com/gp/BIT/InternetBasedAds

We have no influence over the data collected, nor are we aware of the full scope of data collection. This data is transferred to the USA and evaluated there.

Further information on the purpose and scope of data collection and processing and further information on your rights in this connection and the setting options to protect your privacy is set out in the above Privacy Policy and is available from: Amazon EU S.à.r.l, Amazon Services Europe S.à.r. l. and Amazon Media EU S.à.r. l., all located at 5, Rue Plaetis, 2338 Luxembourg; email: This email address is being protected from spambots. You need JavaScript enabled to view it.. Amazon.de GmbH, Marcel-Breuer-Str. 12, 80807 Munich is commissioned as the data processor.

Web analysis by Google Analytics with anonymisation function

We use Google Analytics, a web analysis service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, hereinafter referred to as ‘Google’, on our website. Google Analytics uses so-called cookies; these are text files that are stored on your computer and enable an analysis of how you use the website.

The information collected by the cookies, for example, the time, place and frequency of your website visits, including your IP address, is transmitted to a Google server in the USA and stored there.

On our website, we use Google Analytics with the suffix ‘_gat._anonymizeIp’. In this case, your IP address will be truncated by Google within the Member States of the European Union or in other countries that are party to the Agreement on the European Economic Area and thereby anonymised.

Google will use this information to evaluate how you use our website, to compile reports on website activities for us, and to provide further services connected with the use of the website and the Internet. Google will also pass this information on to third parties if necessary, insofar as this is legally stipulated or insofar as third parties process this data on behalf of Google.

Google claims that it will not link your IP address with other Google data under any circumstances. You can prevent the installation of cookies by adjusting your browser settings accordingly; in this case, however, we must point out that not all functions of this website may be available to you to their full extent.

Google also offers a deactivation add-on for the most common browsers, which gives you more control over what data is collected by Google on the websites visited by you. The add-on informs Google Analytics JavaScript (ga.js) that no information about the website visit should be sent to Google Analytics. However, the Google Analytics deactivation add-on for browsers does not prevent information from being transmitted to us or to any other web analysis services used by us. You can find further information on the installation of the browser add-on at this link: https://tools.google.com/dlpage/gaoptout?hl=en

Google Ads

We also use Google Analytics to analyse data from Double-Click cookies and AdWords for statistical purposes. If you do not wish this to take place, you can disable it through the Ads Preferences Manager (https://www.google.com/settings/ads/onweb/?hl=en).

Web analysis by YouTube

This website contains at least one plug-in from YouTube, a company owned by Google Inc., based in San Bruno, California, USA. As soon as you visit any pages of our website that contain a YouTube plug-in, a connection is established to the YouTube servers. The YouTube server is informed of what specific page of our website you visited. Should you be logged in to your YouTube account at the same time, this would enable YouTube to establish a direct link between your personal profile and your surfing habits. You can prevent this link from being established by logging out of your account beforehand. Further information on the collection and use of your data by YouTube is available in YouTube’s Privacy Policy at https://www.youtube.com.

Web analysis by Facebook Pixel

This website uses the ‘Custom Audiences’ remarketing function of Facebook Inc. (‘Facebook’). The purpose of this function is to display interest-related ads (‘Facebook ads’) to visitors to this website when logged on to the social network Facebook. To this end, the Facebook remarketing tag has been implemented on this website. This tag makes it possible to establish a direct connection to the Facebook servers when the website is accessed. The information that you have visited this website is sent to the Facebook server, and Facebook links this information to your personal Facebook user account. You can find more information on the collection and use of data by Facebook, your rights with regard to the above and settings to protect your privacy can be found in Facebook’s Data Policy: https://www.facebook.com/about/privacy/. Alternatively, you may disable the ‘Custom Audiences’ remarketing function at https://www.facebook.com/settings/?tab=ads#_=_. You need to be logged into Facebook to do so.

Web analysis by Hotjar

To improve the user experience on our website, we use the Hotjar software (http://www.hotjar.com, 3 Lyons Range, 20 Bisazza Street, Sliema SLM 1640, Malta, Europe). Hotjar makes it possible to record and evaluate user behaviour (mouse movements, clicks, scrolling, etc.). To this end, Hotjar sets cookies on the user’s end device, enabling it to store user data (e.g. browser information, operating system, time spent on the website, etc.) in anonymised form. You can prevent your data from being processed by Hotjar by disabling cookies in your web browser settings and deleting cookies that are already enabled. You can find out more about data processing by Hotjar here: https://www.hotjar.com/privacy.

If you do not wish website analysis to be carried out by Hotjar, you can opt out from this on all websites that use Hotjar by setting a DoNotTrack header in your browser. You can find information about this on the following website: https://www.hotjar.com/opt-out.

Web analysis by Optimizely

This website uses Optimizely, a web analysis service provided by Optimizely, Inc. (‘Optimizely’). Optimizely uses cookies which are stored on your computer and enable an analysis of how you use the website. The information generated by the cookies about your use of this website is normally sent to an Optimizely server in the USA and stored there.

If IP anonymisation is enabled on this website, your IP address will, however, first be truncated by Optimizely within the Member States of the European Union or in other countries that are party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to an Optimizely server in the USA and truncated there. On behalf of this website operator, Optimizely will use this information to assess your use of the website and to compile reports on website activity.

The IP address communicated by your browser as part of Optimizely will not be combined with other Optimizely data. You can prevent the installation of cookies by adjusting your browser settings accordingly; in this case, however, we must point out that not all functions of this website may be available to you to their full extent. You can also disable Optimizely tracking at any time (thus preventing data generated by the cookie relating to your use of the website – including your IP address – from being collected and processed by Optimizely) by following the instructions at http://www.optimizely.com/opt_out.

You can find more information on the terms and conditions of use and data protection at https://www.optimizely.com/terms/ and https://www.optimizely.com/privacy/.

Please note that we have enabled IP anonymisation on this website to ensure that IP addresses are collected anonymously.

Web analysis by Local Measure

We also use the social media aggregation tool https://www.localmeasure.com on our website. This tool enables us to filter, curate and compile galleries of content that is publicly available on Facebook, Twitter and Instagram and to reproduce such content on our websites. If you do not want your posts to be used in this manner, please send an email objecting to such use to This email address is being protected from spambots. You need JavaScript enabled to view it..

Art. 6 (1) f) GDPR provides the legal basis for processing the personal data of users.

Processing the users’ personal data enables us to analyse the surfing habits of our users. Evaluating the data obtained in this way enables us to compile information on how the individual elements of our website are used. This helps us to optimise our website and to continually make it more user-friendly. These purposes also constitute our legitimate interests in data processing pursuant to Art. 6 (1) f) GDPR. Anonymising the IP address ensures that the users’ interest in the protection of their personal data is adequately taken into account.

The data is deleted as soon as it is no longer required for record-keeping purposes. If possible, this is restricted to 38 months in the tools used.

Rights of the data subject

If your personal data is processed, you are a data subject within the meaning of the GDPR, and you have the following rights vis-à-vis the controller:

Right to information

You have the right to obtain information about your personal data that we process. In the case of a request for information that is not made in writing, we ask for your understanding that we may require you to provide evidence proving that you are the person you claim to be. (Art. 15 GDPR)

Right to rectification, erasure and restriction

Furthermore, you have a right to rectification or erasure of data or restriction of processing insofar as you are so entitled by law. (Art. 16, 17 and 18 GDPR). In such cases, we are obliged to notify any recipients of the rectification, erasure or restriction of processing of data (Art. 19 GDPR).

Right to data portability

You also have a right to data portability within the framework of the data protection regulations (Art. 20 GDPR). This applies to data that you have provided to us.

Right of objection

You have the right to object at any time, on grounds relating to your particular situation, to the processing of your personal data that is performed based on Art. 6 (1) e) or f) GDPR; this shall also apply for any profiling based on these provisions.

In particular, you have the right to object in accordance with Art. 21 (1) and (2) GDPR to the processing of your data, in particular in connection with direct advertising (newsletter), if this is based on a legitimate interest or a weighing of interests.

Right to withdrawal of the declaration of consent under data protection law

You have the right to withdraw your declaration of consent under data protection law at any time and with effect for the future. The withdrawal of consent shall not affect the lawfulness of any processing for which consent was given and which was carried out prior to the withdrawal thereof.

Automated individual decision-making process (including profiling)

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects on you or significantly affects you in a similar manner.

Right to lodge a complaint with a supervisory authority

Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual place of residence, place of work or place of the alleged infringement, where it is your opinion that the processing of your personal data is in breach of GDPR regulations (Art. 77 GDPR).

The supervisory authority with which the complaint was lodged shall inform the complainant on the progress and the outcome of the complaint, including the possibility of judicial remedy pursuant to Article 78 GDPR.